Instant Reef Aquarium Decorations, Fake Corals - Shipping Policy
Shipping Policy of Instant Reef aquarium decorations, fake corals for Saltwater Fish Only with Live Rock Tanks (FOWLR). You can trust that your order will be quickly processed.
Note: You the customer agree to inspect your items in front of the carrier/delivery person BEFORE signing the shipping/delivery manifest. If you, the customer, do not report any damages and/or refuse your order on the shipping/delivery manifest, You, the customer, will be responsible for what you have received.
*Standard shipping does not include re-delivery, call before delivery, special service request, or other service fee. The customer will be responsible for any charges of additional services.
IMPORTANT HANDLING INFO
How to Unpack:
DO NOT lift, bend or pull fake coral branches. Pulling may break coral branches and it is not covered by warranty.
Remove Tie-Down Wires at bottom (if applicable)
ALWAYS lift from the base as illustrated in the photo.
How to Install:
IMPORTANT! Rinse thoroughly Before Installing!
Rinse Artificial Coral Decor thoroughly to remove all packing debris. i.e. garden hose, light pressured water
Soak it in freshwater for at least two hours.
Allow 24-hour intervals if installing more than one Fake Coral Reef, especially when fish are already present in your aquarium. Always avoid sudden changes of environment for delicate fish.
IMPORTANT! Understand "Aquarium Nitrogen Cycle"!
Fish, Especially Saltwater Fish, are very Delicate. To Avoid the Loss of Fish, search the web for “Aquarium Nitrogen Cycle” and “New Tank Syndrome”
For NEW TANK, DO NOT Add Fish in Large Quantities. Use STARTER FISH or FISHLESS Cycling method. Cloudy water is Normal and is called “Bacterial Bloom”. Aquarium Nitrogen Cycle takes 6~8 weeks to complete, so be patient.
For EXISTING TANK, DO NOT remove existing live rock and/or old aquarium decor at once, they are important Bio-Filters and Hiding Places for Territorial Fish. Replace only 1/3 of the old aquarium decor per week. Always avoid sudden changes of environment for delicate fish. Allow 24-hour intervals if installing more than one Artificial Coral Reef. It is recommended to use fake corals with live rock.
We can ship products anywhere in the United States using the shipping method of your choice (*we may change carrier to make sure the products get to you safely. For example using a pallet instead of a box). When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment’s destination. Our shipping charges are determined by the total dollar amount of your order, excluding applicable sales tax. A tracking number will be provided to you ASAP.
We receive many international inquires. It is more cost effective to order a couple of inserts at a time, so we can pack them on a pallet.
Shipping cost does not including custom duty, broker fee or other costs, please consult your broker for specific requirement in your country.
Please submit a message to us from the Contact Us page if you would like to discuss international ordering options.
*We keep the right to explain and change all the policies.
Instant Reef Aquarium Decorations, Fake Corals by Archer Company USA Inc
Toll-Free 1-866-272-4378 (Se Habla Español)